Agenda - Day 2 - 21st June
| 8.30am | Registration - Refreshments served in exhibition area | |
PLENARY SESSION Best Practices and Innovation in Outsourcing | ||
| 9.00am | Multi-sourcing on a pan-European Scale How to govern your relationships with multi vendors Derek Parlour, Head Of Commercial, National Rail Enquiries | |
| 9.30am | SaaS & Cloud Computing Latest developments Speaker Andy Rogers, NOA/National Grid | |
| 10.30am | Break - exhibition area | |
| 11.00am | Global Sourcing
Stefanini TechTeam Panel Discussion Stefanini TechTeam Philip Taylor, Strathclyde University Valueshore | |
| 12.00pm | From offshore to valueshore Daniel Naom, Co-founder, Valueshore Jesus Sainz, President of Promomadrid | |
| 12.30pm | Networking Lunch - exhibition area Sponsored by Scottish Development International | |
| STREAM A | STREAM B | |
Contract Management: Quality measurement and benchmarking | IT Outsourcing | |
| 1.30pm | STREAM A | STREAM B |
Benchmarking Masterclass Chris Smith Vice President, UK and Ireland Benchmark Analytics, Gartner Andreas Maaser, Telefonica o2 Germany | The rise of the Facebook generation and their impact on IT and outsourcing services Joerg Stimmer, EOA Germany | |
| 2.15pm | STREAM A | STREAM B |
Public Sector Outsourcing Mario Devargas, ICT Director, Bolton County Council | Managing Risk Update on data security – concerns of the end user Guide to Data Protection What are the legislations across Europe and what impact does this have on your outsourcing projects? | |
| 3.00pm | Break - exhibition area | |
PLENARY SESSION Best Practices and Innovation in Outsourcing | ||
| 3.30pm | Innovation in Outsourcing - Best Practices Oscar Gomer Barbero, Organisation Resources and Technology Director, PRISA Les Torrance, Customer Support Services Director, Sykes Europe Ltd | |
| 4.15pm | Conference Summary Andy Rogers, NOA Juan Luis, EOA Spain | |
| 4.30pm | Close of Conference Scottish Development International – Whisky Tasting | |