01 BPO Contract of the Year

 

The BPO Contract of the year will be judged on the basis of its ability to deliver both initial and ongoing business benefit to the client, incorporating both best practice and ongoing service innovation.

 
Factors for review include:
 
  • Benefit realisation: what benefits were delivered to the client organisation against target?
  • Approach taken to benefits realisation: what mechanisms were used to speed up the delivery of benefit to the client and ensure certainty of outcome?
  • Standardisation of processes and use of best practice
  • Use of tools and technology
  • Use of analytics
  • Approach to ongoing service innovation

 

    Maximum 1200 words